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No matter what articles, reviews you read bet are among the biggest online bookmakers in the world, fact and as such one would have high expectations of their customer services in order to satisfy their vast customer base.
So let us take a look and I will share some experiences gained from contacting the customer support service. Current and new clients can apparently contact the customer service via live chat, email, call back service, free telephone number, fax and regular posts.
Whether you have difficulties when you want to place a bet or you can not withdraw the amount of money you would like, you should always contact customer support — I certainly do.
The freephone telephone numbers are an option I find very pleasing as personally, I get even more frustrated when seeking answers in the knowledge that I am also paying for the call — conspiracy theories to boot.
This will provide access to the Live Chat page. If you have not already logged in at this point, the system will as you if you are an existing or new customer, or if you cannot log in.
Once you have entered your information the live chat will ask you what general topic you are needing help with. Topics range from help with deposits to general bet questions.
After selecting a general topic, you will be connected to a Live Chat agent. Take note of your reference number in the event you need to contact an agent about the same issue.
Once an agent is available, they will greet you in the Live Chat box. It is during this phase when new members can choose the payment method of choice, but this is not a definitive decision.
They can change their mind and add different financial instruments, so registered members enjoy a lot of flexibility.
Most bookmakers only require players to verify their identity when they cash out their winnings for the first time. Bet does things slightly different, so before you can fund your account you must provide certain documents.
Scanned images of the credit card, bank statement and utility bill can be uploaded with ease by players in the KYC section.
The verification of the bet account is done in two quick steps, and players can upload the identity and supporting documents within seconds. New members must complete one check from each step to have their accounts verified and gain access to the entire spectrum of sports betting offers.
The age verification comes first and there are several government issued documents that can serve this purpose. There is no way to instantly verify the age or address, but at least you can also do it via email or live chat.
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How may I help you? Annette M has now left this chat. Look out for this wording, as in Europe the term is used to mean players can cash-out of a certain bet and take whatever is currently on offer.
An app is available but the mobile site, without the need for any downloads, works as well as anything and in fact is easier to use than the main site.
You can keep at your disposal the site you wish to prioritize, i. Another key area this company is well known for is offering very easy deposits and withdrawals.
Should you have any questions at all about your own deposit or cashout requirements, be sure to click the live chat button where well informed staff will iron out the issue immediately.
Bet takes its responsibilities very seriously in terms of helping players not to go too far.